I finally gave Comcast the finger. After 3 years of paying way too much for crappy cable, I quit Comcast.
All I wanted to do was downgrade my service because I was sick of my OnDemand not working. But when I called Comcast, they told me that they wouldn't downgrade my service without charging me $150 for breaking my contract. Really?
So instead of holding on to me as a customer, which would have equated to roughly $90 a month for the next two years ($2,160), they decided they would rather have $150 once. Good business decision, Comcast.
The best part is that the lady on the phone tried to tell me that the $150 they were charging me for HD TV, Internet, and phone (which no one uses) was a very competitive price. News flash, Comcast; I am now getting more HD channels with DirectTV and Internet for under $80 a month.
I can't remember the last time I was ever so dissatisfied with a company. The worst part is that if they would have simply let me downgrade my service, I wouldn't have looked for another provider. Instead, I switched and will save that $150 the contract fee cost me in the fist two months.
Thanks for nothing Comcast.
Thursday, March 31, 2011
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2 comments:
I am sorry to learn that we were not able to accommodate your request when you called us.
I work for Comcast and I will be happy to reach out to my local contacts to assist in offering you the package that you are interested in.
Please contact me provide your account info and a link to this page.
Best regards,
ComcastMark
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
I can when your TV provider gives you hassles. I would be pretty upset. I subscribe to DISH Network and I get the lowest prices nation-wide not to mention 110% digital picture. As a DISH employee I can tell you DISH Network is #1 in Customer Satisfaction among all cable and satellite TV providers. You should go to www.dishnetwork.com for more info.
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