I hate that if you accidentally make a late payment to a company, they instantly charge you a late fee. But if a company charges your debit card incorrectly, they can take 30-45 days to reimburse you. And that's just the way it is.
I want the ability to start charging companies every time they screw something up. If my satellite company doesn't cancel my service when I call them the first time, they should get charged. If the service guy tells me that they will send out the return box, but never actually puts the order in, they should get a late fee. If they decide to randomly charge my debit card for an installation that didn't happen 40 days ago because I don't actually have their service, I should be able to bill them extra.
But instead, they simply say, "Oh, we're sorry for the inconvenience. Deal with it." It just doesn't sit right with me.
Yeah, I'm talking to you Direct TV.
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